automation

Should we trust Humphrey to boost public sector efficiency?

In a twist of bureaucratic brilliance that Yes, Minister fans will appreciate, the civil service is rolling out a suite of artificial intelligence (AI) tools named – yes – Humphrey. Named after Sir Humphrey Appleby, the oh-so-helpful civil servant who was actually a master of obstruction through cooperation, this AI initiative is designed to streamline…

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Human vs digital therapy: AI falls short when IT pros need help

Over half of cyber security professionals lose sleep due to work-related stress, according to research by the Chartered Institute of Information Security (CIISec: 2022/23 State of the profession survey). They suffer from these and other symptoms similar to those we deal with in combat veterans at PTSD Resolution, the UK ex-Forces mental health charity. Yet…

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Agentforce London: 78% of UK companies use agentic AI, says Salesforce

Salesforce has released survey data that says 78% of UK organisations are using agentic artificial intelligence (AI). The findings, provided during Agentforce London 2025, also found that 14% are planning to adopt agentic AI technology in the next six months, bringing the total to 92%. The supplier’s Digital labour trends survey found 84% of its…

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Australia’s CommBank completes migration of data to AWS in AI drive

The Commonwealth Bank of Australia (CommBank) plans to accelerate the integration of artificial intelligence (AI) into its business after completing a year-long migration of its data platform to Amazon Web Services (AWS). Its data platform will be integrated with every banking service channel and, through AI, will provide personalised services to customers. For example, using…

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Citigroup cuts thousands of staff at China-based tech centres

Citigroup is “streamlining” tech support operations in China as part of a global restructure, with 3,500 roles set to go. The finance giant said some of the jobs will be moved, with one commentator suggesting it could join other US companies and shift IT and business support roles to India, where it has existing operations.…

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CEOs and IT chiefs misaligned on AI readiness

There appears to be a massive gap between expectations from business chiefs as to their organisations’ artificial intelligence (AI) readiness and what IT leaders believe is possible. A survey of 1,100 organisations, commissioned by Kyndryl published in the company’s People readiness report 2025, has found that only 16% of the CEOs polled believe their technology…

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Zero-trust is redefining cyber security in 2025

Cyber security has long been likened to building a fortress: thick walls, watchtowers, and a moat separating the inside from the outside. This perimeter-focused approach thrived for decades, but in today’s hyper-connected digital world, resources and users extend beyond traditional fortress boundaries, providing attackers with expanded opportunities for engagement. Recent cyber attacks have only underscored…

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How not to go off the rails with agentic AI

The hype has been strong on agentic artificial intelligence (AI) and the potential business benefits are real. However, their greater autonomy means you can go off the rails without introducing guardrails from the start to reduce risk and avoid cost blowouts. Ev Kontsevoy, chief executive at identities management platform Teleport, says the good news is…

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How cyber security professionals are leveraging AWS tools

With millions of businesses now using Amazon Web Services (AWS) for their cloud computing needs, it’s become a vital consideration for IT security teams and professionals. As such, AWS offers a broad range of cyber security tools to secure AWS-based tech stacks. They cover areas such as data privacy, access management, configuration management, threat detection,…

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UK Fraud Bill targets benefit claimants for mass surveillance

Earlier this month the House of Lords had its first debate on the Public Authorities (Fraud, Error and Recovery) Bill.  The Bill aims to reduce government losses to benefit fraud and error, and would give the Department for Work and Pensions (DWP) unprecedented powers of investigation to routinely and covertly check benefit claimants’ bank accounts,…

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