Salesforce

Agentic AI could yield creative futures if it augments human workers

9 minutes of reading / AI, automation, chatbot, Cloud, digital transformation, Salesforce, Tech / By / Leave a Comment

Anyone who has been held in a customer service phone loop trying to resolve issues relating to products, services, accounts and so on will know the feeling – customer service can be a frustrating, time-consuming experience. It feels like technology has not helped that much, so when Gartner trumpeted the prospects of agentic artificial intelligence…

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ServiceNow K25: McDermott vaunts agentic AI platform as revolutionary

5 minutes of reading / agile, AI, chatbot, Cloud, compliance, Computer, digital transformation, Google, Google Cloud, IT service management, Microsoft, Oracle, Salesforce, Tech, Technology / By / Leave a Comment

ServiceNow CEO Bill McDermott hailed AI as an “absolute requirement” for the survival of humanity at the supplier’s Knowledge 2025 customer and partner conference in Las Vegas. “AI is civilization’s opportunity of this century. It is a gateway to prosperity. It is the only $22tn global market opportunity between now and 2030. It’s the only…

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Data breach class action costs mount up

4 minutes of reading / Salesforce, Tech, Workday / By

Organisations holding data on US citizens must do more to address gaps in their cyber security posture and respond to incidents in a timelier fashion if they are to avoid falling victim to rising legal costs. An analysis of the past six months of data breach filings Stateside, conducted by continuous controls monitoring (CCM) specialist…

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AI Action Summit review: Differing views cast doubt on AI’s ability to benefit whole of society

25 minutes of reading / AI, branding, Computer, digital transformation, Google, Intel, open source, Salesforce, Tech / By

During the third global artificial intelligence (AI) summit in Paris, dozens of governments and companies outlined their commitments to making the technology open, sustainable and work for “public interest”, but AI experts believe there is a clear tension in the direction of travel. Speaking with Computer Weekly, AI Action Summit attendees highlighted how AI is…

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AI Action Summit: Two major AI initiatives launched

5 minutes of reading / AI, digital transformation, Google, open source, Salesforce, Tech / By

Two major artificial intelligence (AI) initiatives have been launched at the AI Action Summit in Paris, focused on promoting sustainable and “public-interest” applications of the technology. The first is Current AI, a public interest foundation launched by French president Emmanuel Macron that seeks to steer the development of the technology in more socially beneficial directions.…

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Navigating the practicalities of AI regulation and legislation

12 minutes of reading / AI, Amazon, Azure, chatbot, compliance, Computer, data privacy, GDPR, Google, machine learning, Meta, Microsoft, risk management, Salesforce, social media, Tech / By

Misusing artificial intelligence (AI) can have some very clear and expensive consequences. Movie studio Lionsgate recently joined a long list of organisations discovering that quotations and citations from generative AI (GenAI) systems need to be verified like any other source; Microsoft is being sued by a German journalist after Bing Copilot suggested he had committed crimes…

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Tech workers say diversity and inclusion efforts are working

3 minutes of reading / AI, Amazon, Azure, Microsoft, Salesforce, Tech / By

Tech workers claim that where organisations are working to improve diversity, equity and inclusion (DEI) those efforts are making a difference, according to a survey. As part of its Careers and Hiring Guide 23/24, tech talent firm Tenth Revolution Group gathered data from global employees at Amazon Web Services, Microsoft 365, Azure and Business Applications,…

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Computer Weekly announces the Most Influential Women in UK Tech 2024

18 minutes of reading / AI, blockchain, Computer, data analytics, digital transformation, fintech, Fujitsu, Google, IBM, Intel, Microsoft, open source, Salesforce, Siemens, software engineering, Sony, Square, Tech, Technology / By

Sheridan Ash, founder and co-CEO of Tech She Can, has become the 13th person to be named Computer Weekly’s Most Influential Woman in UK Tech. Launched in 2012, the Computer Weekly list of the 50 Most Influential Women in UK Tech started as a list of 25, expanding to 50 in 2015, and now seeing…

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Dreamforce 2024: Salesforce calls on customers to flesh out AI vision

4 minutes of reading / AI, chatbot, e-commerce, Salesforce, Tech / By

In a development as predictable as the coming of autumn, Salesforce leadership took to the stage on a damp, misty September morning in San Francisco to open their annual Dreamforce jamboree with a marathon two-hour artificial intelligence (AI) hype session billed as “the world’s largest AI event”, and with over 1,500 more sessions to attend…

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Dreamforce 24: Salesforce taps Nvidia to power Agentforce

3 minutes of reading / AI, Cloud, microservices, Salesforce, Tech / By

Salesforce and Nvidia have committed to a partnership that will see Nvidia’s artificial intelligence (AI) platform – including accelerated computing capability and AI software – brought to bear alongside the Salesforce platform and its new Agentforce AI agent service, developing more advanced AI capabilities for organisations with autonomous agent and interactive avatars, among other things.…

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