Salesforce

AI skills gap blocking public sector take-up

All industries are facing a growing skills gap that is blocking them from effectively implementing artificial intelligence (AI), but this gap is deepest in the public sector, with 60% identifying a shortage of AI skills as their top implementation challenge, according to a study by Salesforce. In the US, federal government agencies are already being…

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OpenAI faces open revolt | Computer Weekly

Following the departure of CEO Sam Altman and chairman of the board Greg Brockman, there appears to be a staff revolt at OpenAI. Reports across the web suggest that as many as 95% of staff have threatened to quit the company unless co-founder Altman is brought back in. At the same time, tech executives appear…

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Altman’s back at OpenAI. What next for Microsoft?

The shenanigans at OpenAI have continued overnight, with Sam Altman returning as CEO, which means interim CEO and former Twitch boss Emmett Shear lasted just two days. In a tweet announcing Altman’s rehiring, OpenAI said: “We have reached an agreement in principle for Sam Altman to return to OpenAI as CEO with a new initial…

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Salesforce and Zoom embrace ethical hackers. You should, too

It is probably safe to say that Salesforce and Zoom are two of the most high-profile software companies operating today, and outside of an IT context, two of the best known to the public. And it’s certainly safe to say that thanks to their prominence, both are targets for threat actors and cyber criminals who…

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The challenges of integrating SaaS applications

In 1999, Salesforce created the first true software-as-a-service (SaaS) package. Now there are more than 10,000 cloud-based applications aimed at enterprises and SMEs, covering everything from core business functions, such as finance or enterprise resource planning (ERP), to niche tasks. This proliferation of SaaS technology has helped organisations to modernise, digitise and automate business processes.…

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Teams unbundled in European economic community

Microsoft has made changes to Teams, following the European Commission’s formal investigation into its bundling of the collaboration tool with Microsoft 365 and Office 365 suites. In a blog post announcing the change, Nanna-Louise Linde, vice-president of Microsoft European government affairs, wrote: “These changes will impact our Microsoft 365 and Office 365 suites for business…

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Vote: Who should be the 2023 Most Influential Woman in UK Tech?

The 12th Computer Weekly list of the Most Influential Women in UK Tech is now open for voting, giving readers and opportunity to express who they feel should be given the top spot. Each year, the list of 50 women acts to make role models in the technology sector more visible and accessible in the…

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Most influential women in UK tech: The 2023 longlist

Each year when Computer Weekly asks for nominations for its list of the most influential women in UK tech, the number of women considered grows. This year, more than 650 women were put forward for the top 50, Rising Stars and Hall of Fame, showing yet more growth from previous years – in 2017 when…

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How generative AI fuels customer experience programmes

Generative artificial intelligence (AI) has burst into the public consciousness this year, thanks to the launch of ChatGPT in November 2022. In its first six months, it garnered more than 100 million users, while images generated from AI art tool DALL.E were viewed more than 4.2 billion times. Companies are now beginning to figure out…

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European Commission starts investigation into Microsoft Teams bundling

Margrethe Vestager, executive vice-president in charge of competition policy at the European Commission (EC), has said it will start a formal investigation to assess whether Teams and Microsoft 365 bundling is anti-competitive. The investigation follows on from the July 2020 complaint made by Slack Technologies, which alleged that Microsoft illegally tied Teams to its dominant…

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