ITIL

CIO interview: Career progression and business alignment

4 minutes of reading / cloud computing, digital transformation, IT strategy, ITIL, Tech / By

Ash Cooper never really had aspirations to be a CIO. He began work over 20 years ago in IT with a job in PC support, but in February this year Cooper was elevated to the board at FTSE 100 law firm, Kingsley Napley, as its CIO. Throughout his career, Cooper says he has been focused…

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Why the human factor is critical to ITOps success

6 minutes of reading / agile, Apple, automation, Cloud, Computer, digital transformation, Intel, ITIL, Oracle, Tech / By

If only fast IT operations (ITOps) was just about choosing the right tooling. Instead, as so often in IT, ensuring optimum software and services delivery that gets business results involves the solving of “people’ problems too. “There’s a big gap between what we see people do, and what we think they should do,” says Andy…

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