IT service management

Digital service: A Computer Weekly Downtime Upload podcast

It is amazing how the digital world has evolved. Digitisation, says Harmeen Mehta, chief digital innovation officer at BT, informs organisations on what kind of products to build and how they build these products. It has also meant that organisations structure IT in a way that is more agile. She says there is a lot…

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Zurich Insurance slashes Salesforce application development time

Zurich Insurance has reduced the time it takes to develop and roll out ServiceNow applications from a week and a half to a day and a half through a syncing tool. About a year ago, faced with the end of support of a tool used to sync instances of its ServiceNow platform, Zurich Insurance turned…

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