Category: IT service management

Aug 19 2024

How to optimise SAM budget in today’s heterogeneous environments

8 minutes of reading / AI, Broadcom, compliance, Computer, Flex, IT service management, Oracle, Salesforce, SAP, Tech, Workday / By Comkex

Overspending awaits the unwary when managing heterogeneous IT environments incorporating on-premise software, cloud apps and software as a service (SaaS), even as software asset management (SAM) continues to adapt, evolving beyond mere inventory audits. According to Kumaravel Ramakrishnan, IT service management (ITSM) marketing director at ManageEngine, which develops various IT management offerings, SAM remains a…

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Sep 1 2023

Digital service: A Computer Weekly Downtime Upload podcast

3 minutes of reading / agile, AI, Computer, IT service management, Tech / By Comkex

It is amazing how the digital world has evolved. Digitisation, says Harmeen Mehta, chief digital innovation officer at BT, informs organisations on what kind of products to build and how they build these products. It has also meant that organisations structure IT in a way that is more agile. She says there is a lot…

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Aug 30 2023

Zurich Insurance slashes Salesforce application development time

4 minutes of reading / HP, IT service management, Tech / By Comkex

Zurich Insurance has reduced the time it takes to develop and roll out ServiceNow applications from a week and a half to a day and a half through a syncing tool. About a year ago, faced with the end of support of a tool used to sync instances of its ServiceNow platform, Zurich Insurance turned…

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