Generating customer experience at NatWest Bank

Thank you for joining! Access your Pro+ Content below. 14 January 2025 Generating customer experience at NatWest Bank Share this item with your network: In this week’s Computer Weekly, we find out how NatWest Bank is using generative AI to enhance its customer experience. Our latest buyer’s guide examines the emerging regulatory compliance environment affecting…

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Hidden iPhone feature can translate laundry care symbols and dashboard warning lights

In iOS 15, Apple introduced a new feature called Visual Look Up. Even though it’s pretty useful, some people might consider it a hidden iPhone feature, as it’s really easy to miss. Not only can this interesting new feature major points of interest, plants, animals, and more, but it also has a feature almost no…

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Many are called, but few are chosen: Secrets of MI5 watchers revealed

Though many apply, only a few have the skills and patience to make it as a “watcher”, an MI5 training manual published for the first time by the National Archives reveals.Despite the rise in electronic surveillance, watchers still play a crucial role in following and observing suspects to gather what might prove to be important…

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Developing AI datacentres: Has the UK government got what it takes?

Debate is raging about whether the UK government’s push to grow the number of homegrown datacentres with capabilities to host compute-intensive artificial intelligence (AI) will accelerate the adoption of AI technologies across public and private sectors. As reported by Computer Weekly, the government has published its AI opportunities action plan policy paper, which details 50…

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How to use iPhone 16’s Visual Intelligence feature

With the iPhone 16, Apple introduced the new Camera Control feature. The cutout below the side button is the perfect tool for quickly opening the camera (or other third-party camera app). However, with iOS 18.2, Apple upgraded it with Visual Intelligence, a feature powered by Apple Intelligence.In this article, you’ll learn what Visual Intelligence is…

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Labour’s AI Action Plan – a gift to the far right

Labour has published its AI Opportunities Action Plan (The Plan). The Prime Minister is very bullish about The Plan, and peppers his foreword with muscular terms like growth, revolution, ambition, strength and innovation. In itself, The Plan is full of claims that AI is essential and inevitable, and urges the government to pour public money…

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ChatGPT has a built-in ‘hack’ that makes your prompts so much better

I’ve been a longtime ChatGPT Plus user and talk to the AI chatbot regularly. Whether it’s for work or fun, ChatGPT can be incredibly helpful as long as you’re aware it can hallucinate. It’s never a bad idea to verify its claims, especially if you’re concerned it might be wrong.I’ve also been keeping up with…

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TikTok says it’s restoring service to users in the US

It’s been something of a rollercoaster weekend for influencers and folks dependent on their daily TikTok fix.  On Saturday night, TikTok in the US went completely dark. Users who opened the app were greeted with a message stating that the app was unavailable due to a law banning its operation. Now, a little more than…

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Datacentre M&A deals reach record highs in 2024 fuelled by GenAI demand

Generative AI (GenAI) is being cited as the reason why the value of mergers and acquisitions (M&A) in the global datacentre market hit a record high in 2024, with private equity firms responsible for the majority of the deals done. Figures released by Synergy Research Group show that a record-breaking $57bn of M&A deals were…

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iPhone 17 Air name and release timing have been confirmed

When word first spread that Apple planned to replace the iPhone 17 Plus with an ultra-thin device, we first called it the iPhone 17 Slim. Soon after that, as rumors continued to pop up, the iPhone 17 Air moniker appeared, which made more sense for this type of product.Apple’s MacBook Air is what turned the…

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