Update: Intel Extends 13th & 14th Gen Core Retail CPU Warranties By 2 Years In Response to Chip Instability Issues

Update 08/06: Intel published an additional note on Monday, confirming which SKUs are covered by the program. The full list of SKUs has been added to the article below, but it’s essentially the 13600K/14600K and above – all of Intel’s high-TDP desktop parts using the Raptor Lake B0 die.

Capping off an extensive (and expensive) week for Intel, the company has also announced that they are taking additional steps to address the ongoing chip stability issues with desktop Raptor Lake chips – the 13th and 14th Generation desktop Core processors. In order to keep owners whole, Intel will be extending the warranty on retail boxed Raptor Lake chips by two years, bringing the cumulative warranty for the chips to five years altogether.

This latest announcement comes as Intel is still in the process of preparing their major Raptor Lake microcode update, which is designed to mitigate the issue (or rather, further damage) by fixing the elevated voltage bug in their existing microcode that has led to the issue in the first place. That microcode update remains scheduled for mid-August, roughly a couple of weeks from now.

But until then – and depending on how quickly the update is distributed, even afterwards – there is still the matter of what to do with Raptor Lake desktop chips that are already too far gone and are consequently unstable. Intel’s retail boxed Raptor Lake chips ship with a 3 year warranty, which given the October 2022 launch date, would have the oldest of these chips covered until October of 2025 – a bit over a year from now. And while the in-development fix should mean that this is plenty of time to catch and replace any damaged chips, Intel has opted to take things one step further by extending the chips’ warranty to five years.

Overall, this is much-needed bit of damage control by Intel to restore some faith in their existing Raptor Lake desktop processor lineup. Even with the planned microcode fix, it remains unclear at best about what the long-term repercussions of the voltage bug is, and what it means for the lifespan of still-stable chips that receive the fixed microcode. In the best-case scenario, an extended warranty gives Raptor Lake owners a bit more peace of mind, and in a worst-case scenario, they’re now covered for a couple of years longer if the chip degradation issues persist.

One important thing to note, however, is that the extended warranty will only apply to boxed processors, i.e. Intel’s official retail chips. Intel’s loose chips that are sold by the tray to OEMs and certain distributors – commonly referred to as “tray” processors – are not covered by the extended warranty. While Raptor Lake tray processors do technically come with a three-year warranty of their own, Intel does not provide direct, end-user warranty service for these chips. Instead, those warranties are serviced by the OEM or distributor that sold the chip.

With the bulk of Intel’s chips going to OEMs and other professional system builders, Intel will undoubtedly need to settle things with those groups, as well. But with OEM dealings typically remaining behind closed doors, it’s unlikely we’ll hear about just what is agreed there. Regardless, whatever Intel does (or doesn’t do) to assuage OEMs and distributors, those groups will remain responsible for handling warranty claims for tray chips.

Finally, it should be noted that while today’s announcement outlines the two-year warranty extension, it doesn’t deliver the full details on the program. Intel expects to release more details on the extended warranty program “in the coming days.”

Intel’s full statement is below:

Intel is committed to making sure all customers who have or are currently experiencing instability symptoms on their 13th and/or 14th Gen desktop processors are supported in the exchange process. We stand behind our products, and in the coming days we will be sharing more details on two-year extended warranty support for our boxed Intel Core 13th and 14th Gen desktop processors.

In the meantime, if you are currently or previously experienced instability symptoms on your Intel Core 13th/14th Gen desktop system:

• For users who purchased systems from OEM/System Integrators – please reach out to your system manufacturer’s support team for further assistance.
• For users who purchased a boxed CPU – please reach out to Intel Customer Support for further assistance.

At the same time, we apologize for the delay in communications as this has been a challenging issue to unravel and definitively root cause.
–Intel Community Post

On Monday, Intel published an additional post outlining the specific SKUs covered by the extended warranty program. As the voltage/instability issues are thought to only affect high-TDP chips using Intel’s Raptor Lake B0 die, which was used for both the 13th Gen and 14th Gen Core processors, the extended warranty program is also being setup to cover those processors specifically. In other words, only chips that are capable of being affected by the issue are receiving the extended warranty.

The rest of Intel’s messaging is essentially unchanged from last week, telling customers of boxed processors to contact Intel directly, while tray processor owners need to contact their retailer/OEM.

Following Intel’s earlier announcement regarding two (2) year warranty extension – from date of purchase, up to a maximum of five (5) years – on Intel Core 13th/14th desktop processors, please see below for additional details on the program. Intel Core 13th/14th Gen Desktop Boxed/Tray CPUs

The following processors are covered by the warranty extension:

Warranty extension applies to new & previously purchased processors, if they are one of the Intel Core 13th/14th Gen SKUs listed above. This warranty coverage applies to all customers globally.

Standard warranty process and terms apply – which you can review here: https://www.intel.com/content/www/us/en/support/articles/000024255/processors.html.

For users who are or have previously experienced instability symptoms on their Intel Core 13th/14th Gen Desktop processors and need to initiate the exchange process:

• Boxed Processors – please contact Intel Customer Support for further assistance.
• Tray Processors – please contact your place of purchase for further assistance.
• OEM/System Integrator Intel Core 13th/14th Gen-powered desktop system – please contact your system manufacturer for further assistance.

If customers have experienced these instability symptoms on their 13th and/or 14th Gen desktop processors but were unsuccessful in prior RMAs we ask that they reach out to Intel Customer Support for further assistance and remediation.

We appreciate your patience with this process and will continue to share updates relating to the Intel Core 13th/14th Gen desktop processor instability issue.
–Intel Community Post (08/05/2024)

Additional Details on Via Oxidation Issue

Separately, Intel’s community team also posted a brief update on the via oxidation issue that, although distinct from the current Raptor Lake instability issues, came into question at roughly the same time. Intel has previously stated that that issue is unconnected to the ongoing stability issues, and was fixed back in 2023. And this latest update offers a few more details on just what that manufacturing issue entailed.

The Via Oxidation issue currently reported in the press is a minor one that was addressed with manufacturing improvements and screens in early 2023.

The issue was identified in late 2022, and with the manufacturing improvements and additional screens implemented Intel was able to confirm full removal of impacted processors in our supply chain by early 2024. However, on-shelf inventory may have persisted into early 2024 as a result.

Minor manufacturing issues are an inescapable fact with all silicon products. Intel continuously works with customers to troubleshoot and remediate product failure reports and provides public communications on product issues when the customer risk exceeds Intel quality control thresholds.
–Intel Community Post

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