Salesforce

West Brom Building Society project to meet customers’ digital demands

3 minutes of reading / AI, API, cloud-native, Computer, fintech, Salesforce, Tech / By / Leave a Comment

West Brom Building Society is embarking on a three-stage project to build the digital capabilities its customers want. The organisation, which offers mortgages and savings products to about 500,000 people, will retain its 34 branches, but said customers are showing a preference for more choice in how they engage with it. The five-year project will…

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Agentforce London: 78% of UK companies use agentic AI, says Salesforce

3 minutes of reading / AI, automation, Intel, Salesforce, Tech / By / Leave a Comment

Salesforce has released survey data that says 78% of UK organisations are using agentic artificial intelligence (AI). The findings, provided during Agentforce London 2025, also found that 14% are planning to adopt agentic AI technology in the next six months, bringing the total to 92%. The supplier’s Digital labour trends survey found 84% of its…

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How not to go off the rails with agentic AI

7 minutes of reading / AI, automation, ChatGPT, compliance, IBM, Salesforce, Snap, Tech / By

The hype has been strong on agentic artificial intelligence (AI) and the potential business benefits are real. However, their greater autonomy means you can go off the rails without introducing guardrails from the start to reduce risk and avoid cost blowouts. Ev Kontsevoy, chief executive at identities management platform Teleport, says the good news is…

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Interview: Rom Kosla, CIO, Hewlett Packard Enterprise

8 minutes of reading / AI, Azure, data analytics, digital transformation, e-commerce, Git, GitHub, Hewlett Packard Enterprise, HP, Microsoft, Salesforce, SAP, Tech / By

When Rom Kosla, CIO at Hewlett Packard Enterprise (HPE), joined the technology giant in July 2023, the move represented a big shift in direction. Previously CIO at retailer Ahold Delhaize and CIO for enterprise solutions at PepsiCo, Kosla was a consumer specialist who wanted to apply his knowledge in a new sector. “I liked the…

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Sapphire 2025: SAP mints business AI flywheel with Palantir on board

3 minutes of reading / AI, Cloud, digital transformation, Oracle, Salesforce, SAP, Tech / By

Christian Klein, SAP’s chief executive officer, put economic and geopolitical uncertainty at the heart of the opening keynote at the supplier’s global Sapphire event in Orlando. The European version of the event will be held in Madrid next week and is likely to repeat the same themes. Like other enterprise software suppliers, such as Oracle…

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Agentic AI could yield creative futures if it augments human workers

9 minutes of reading / AI, automation, chatbot, Cloud, digital transformation, Salesforce, Tech / By

Anyone who has been held in a customer service phone loop trying to resolve issues relating to products, services, accounts and so on will know the feeling – customer service can be a frustrating, time-consuming experience. It feels like technology has not helped that much, so when Gartner trumpeted the prospects of agentic artificial intelligence…

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ServiceNow K25: McDermott vaunts agentic AI platform as revolutionary

5 minutes of reading / agile, AI, chatbot, Cloud, compliance, Computer, digital transformation, Google, Google Cloud, IT service management, Microsoft, Oracle, Salesforce, Tech, Technology / By

ServiceNow CEO Bill McDermott hailed AI as an “absolute requirement” for the survival of humanity at the supplier’s Knowledge 2025 customer and partner conference in Las Vegas. “AI is civilization’s opportunity of this century. It is a gateway to prosperity. It is the only $22tn global market opportunity between now and 2030. It’s the only…

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Data breach class action costs mount up

4 minutes of reading / Salesforce, Tech, Workday / By

Organisations holding data on US citizens must do more to address gaps in their cyber security posture and respond to incidents in a timelier fashion if they are to avoid falling victim to rising legal costs. An analysis of the past six months of data breach filings Stateside, conducted by continuous controls monitoring (CCM) specialist…

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AI Action Summit review: Differing views cast doubt on AI’s ability to benefit whole of society

25 minutes of reading / AI, branding, Computer, digital transformation, Google, Intel, open source, Salesforce, Tech / By

During the third global artificial intelligence (AI) summit in Paris, dozens of governments and companies outlined their commitments to making the technology open, sustainable and work for “public interest”, but AI experts believe there is a clear tension in the direction of travel. Speaking with Computer Weekly, AI Action Summit attendees highlighted how AI is…

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AI Action Summit: Two major AI initiatives launched

5 minutes of reading / AI, digital transformation, Google, open source, Salesforce, Tech / By

Two major artificial intelligence (AI) initiatives have been launched at the AI Action Summit in Paris, focused on promoting sustainable and “public-interest” applications of the technology. The first is Current AI, a public interest foundation launched by French president Emmanuel Macron that seeks to steer the development of the technology in more socially beneficial directions.…

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