e-commerce

Google’s New AI Agents Will Make Cloud Apps Smarter And Faster

Jhvephoto/Getty Images This year marks our formal introduction to the agentic phase of the AI revolution. AI agents are models that can perform more complex tasks than simply answering questions. These agents can work on behalf of the user and speed up workflows significantly. ChatGPT Agent is the best example of that so far. Announced recently,…

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Data, digital receipts and demanding customers

There’s an evolution in the receipts market in retail, with several brands making the switch from post-transaction paper to digital records. It is estimated the digital receipts market will be worth $293bn by 2030 and is expected to grow at a compound annual growth rate of 7.5% between now and then, according to market research business…

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Building digital resilience in retail

Retailers are not having an easy time. The June 2025 report from the CBI reveals that retail sales fell for the ninth consecutive month and are expected to continue their rapid decline throughout July. There was a thin sliver of light, as online retail sales volumes grew slightly and are predicted to rise again next month.…

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Former Post Office staff in Horizon replacement bid team

Two former Post Office executives are part of a team at software firm Escher bidding to win the contract to replace the computer system at the centre of the Post Office scandal. Escher is eyeing up Lot 2 of the government contract, which seeks a supplier to provide a commercial-off-the shelf (COTS) electronic point of…

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Apple encryption row: Does law enforcement need to use Technical Capability Notices?

How far are criminal investigations inhibited by the wide availability of end-to-end encryption (E2E)? The Home Office and UK law enforcement agencies think the problem is urgent, hence the politically tricky decision to use a little-known feature of the Investigatory Powers legislation – the Technical Capability Notice – to seek to impose back-door conditions on…

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Interview: Rom Kosla, CIO, Hewlett Packard Enterprise

When Rom Kosla, CIO at Hewlett Packard Enterprise (HPE), joined the technology giant in July 2023, the move represented a big shift in direction. Previously CIO at retailer Ahold Delhaize and CIO for enterprise solutions at PepsiCo, Kosla was a consumer specialist who wanted to apply his knowledge in a new sector. “I liked the…

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Fintech summit reveals what’s next for sector

This year’s Innovate Finance Global Summit (IFGS) event comes with the backdrop of turmoil caused by Donald Trump’s return as US president, with uncertainty for fintech and other businesses with close ties to the US. Fintech is valued as an important sector in the UK today, something emphasised by chancellor of the exchequer Rachel Reeves,…

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Alibaba launches new Qwen3 AI with major upgrades to rival DeepSeek

Ahead of DeepSeek’s R2 release, Alibaba announced its new Qwen3 AI model. The Chinese giant wants to improve its artificial intelligence capabilities and efficiency compared to the DeepSeek model.According to Nikkei Asia, the e-commerce company reduced computing power while still being able to train 36 trillion tokens, double the amount used for its previous Qwen2.5…

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NRF review: no escaping AI for retail in 2025

Senior retailers and technology providers from around the world converged on New York City for Retail’s Big Show, organised by the National Retail Federation (NRF), where they gained insights into the latest solutions affecting the sector. This year’s event attracted around 40,000 people from 105 countries representing 6,200 brands who heard about a variety of…

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Self-healing networks: The next evolution in network management

While artificial intelligence (AI) poses many risks for networks of all sizes, it also highlights the pitfalls of traditional network management in addressing real-time demands and unanticipated challenges – not to mention risks such as static configurations, manual interventions and reactive troubleshooting have become liabilities in the era of rapid technological advancement.  Self-healing networks represent…

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