Computer

Data, digital receipts and demanding customers

There’s an evolution in the receipts market in retail, with several brands making the switch from post-transaction paper to digital records. It is estimated the digital receipts market will be worth $293bn by 2030 and is expected to grow at a compound annual growth rate of 7.5% between now and then, according to market research business…

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Post Office will not compensate subpostmasters for IT outage

The Post Office has said it will not pay subpostmasters compensation to cover loss of business and costs as a result of a nationwide Horizon system outage last week. On Thursday 17 July, a problem at a Fujitsu datacentre caused the controversial Horizon system, which is used to run Post Office branch businesses, to be…

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Tesco IT problems lead to undelivered groceries and angry customers

Tesco customers were left waiting at home for online shopping orders that were not delivered following IT problems over the weekend. Customers have complained that they were forced to wait in for grocery deliveries for hours, with no information or updates from Tesco, only to have their orders cancelled. Tesco staff said they were receiving…

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European Commission ignores calls to reassess Israel data adequacy

The European Commission (EC) has been ignoring calls to reassess Israel’s data adequacy status for over a year, despite “urgent concerns” about the country’s data protection framework and conduct in Gaza. In April 2024, a coalition of 17 civil society groups coordinated by European Digital Rights (EDRi) signed an open letter voicing their concerns about…

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Austrian government faces likely legal challenge over state spyware

The Austrian government is likely to face legal challenges after it succeeded on its fifth attempt to pass a law this month that gives the country’s intelligence service legal powers to deploy spyware on phones and computers. Civil society groups are holding discussions with MPs on far-right Freedom Party (FPO) and the Greens, both of…

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BBC plans to outsource and offshore thousands of tech roles

The BBC is reported to be looking at how it can meet tough cost-cutting targets by outsourcing roles in tech and finance. According to a Guardian report, thousands of UK jobs are at risk as the broadcaster seeks cost savings, which could see work carried out offshore. The report states that jobs in Salford, Glasgow,…

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Meta AI training will be challenged at Europe’s highest court, says data protection chief

Europe’s baulked attempt to curb Meta’s artificial intelligence (AI) training will persevere and culminate at the European Court of Justice (ECJ), said the data protection commissioner who is leading the challenge. Within days of European Union (EU) privacy commissioners giving Meta licence to train its popular open source Llama large language model (LLM) on public posts…

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Travelex replacing its software spine as part of cloud migration

Travelex is replacing multiple legacy core supply chain systems with an off-the-shelf alternative, as it seeks to complete its transition to the cloud.Meanwhile, as part of its wider transformation, its in-house software development teams work with technologies such as machine learning to develop systems to predict demand and pricing.The supply chain system replacement project, which…

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First Post Office Capture conviction referred to Court of Appeal

The Court of Appeal will hear the case of a former subpostmaster who was convicted for theft after experiencing unexplained losses while using the Post Office’s Capture accounting software. The Criminal Cases Review Commission (CCRC) has referred the conviction of Patricia Owens, who died in 2003, to the appeal court. She pleaded not guilty to…

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Peer warns IT suppliers against partnering with Fujitsu in government contracts

Peer James Arbuthnot has warned suppliers to “think twice” before partnering with Fujitsu on government contracts, to avoid being “tarred by the Fujitsu brush”. Fujitsu’s central role in the Post Office scandal entered wider public consciousness in January 2024, following the broadcast of an ITV drama. Despite its self-imposed ban on bidding for government business…

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