automation

Agentic AI could yield creative futures if it augments human workers

9 minutes of reading / AI, automation, chatbot, Cloud, digital transformation, Salesforce, Tech / By

Anyone who has been held in a customer service phone loop trying to resolve issues relating to products, services, accounts and so on will know the feeling – customer service can be a frustrating, time-consuming experience. It feels like technology has not helped that much, so when Gartner trumpeted the prospects of agentic artificial intelligence…

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CIOs prepare for recession with greater cost control

3 minutes of reading / AI, automation, Hardware, Tech / By

Nearly 60% of CIOs believe a recession this year is likely or already underway, according to a study from Boston Consulting Group (BCG). Its latest CIO spending survey, conducted in April 2025, found a sharp shift in sentiment. BCG noted that the introduction of tariffs and the risk of an economic slowdown are driving IT…

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The tech investment gap: bridging the divide for underrepresented entrepreneurs

5 minutes of reading / AI, automation, fintech, machine learning, Tech, Technology / By

Despite the UK’s position as one of the world’s most dynamic technology hubs, the industry still faces a persistent and well-documented challenge – equitable access to investment. Underrepresented entrepreneurs – particularly women, ethnic minorities, LGBTQ+ founders, and individuals from non-traditional backgrounds – remain significantly disadvantaged when it comes to securing the capital needed to start…

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Financially motivated cyber crime remains biggest threat source

4 minutes of reading / AI, automation, Cloud, Google, Google Cloud, penetration testing, Tech, threat intelligence / By

Financially motivated threat actors – including ransomware crews – remain the single biggest source of cyber threat in the world, accounting for 55% of active threat groups tracked during 2024, up two percentage points on 2023 and 7% on 2022, demonstrating that cyber crime really does, to a certain extent, pay. At least, this is…

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Rethink authentication to remove the burden on users

4 minutes of reading / AI, automation, IBM, Intel, Tech / By

Attackers exploit human nature, making authentication a prime target. The Snowflake data breach is a clear example – hackers used stolen customer credentials, many which lacked multi-factor authentication (MFA), to breach several customer accounts, steal sensitive data and reportedly extort dozens of companies. This incident highlights how one seemingly small, compromised credential can have severe…

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VMware patches put spotlight on support

4 minutes of reading / automation, Broadcom, Cloud, cloud-native, Computer, Kubernetes, multicloud, Tech, Technology / By

Organisations using VMware now have no choice but to buy an annual subscription for a bundled product if they plan to continue using the hypervisor. As Computer Weekly has previously reported, Broadcom has simplified the VMware product family, which is now only available as a subscription, licensed on a per-core basis. Some organisations, like Telefónica…

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UN warns of economic productivity crash due to AI job losses

3 minutes of reading / AI, automation, Intel, Tech, Technology / By

The United Nations’ (UN) latest take on technology is that the distinctive feature of artificial intelligence (AI) is its ability to amplify human intelligence. Intelligent machines allow for more effective human and robot collaboration that may spark a fifth industrial revolution. However, there is a risk this could lead to job losses. The UN’s Technology…

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Why SLMs could be a big deal for businesses looking for an edge

8 minutes of reading / AI, automation, chatbot, compliance, data privacy, data science, edge computing, internet of things, MacBook, open source, Tech / By

CIOs have been under immense pressure for some time to deliver successful digital initiatives while navigating budget constraints and increasing demands from senior executives. A recent Gartner survey reveals that 92% of CIOs anticipate integrating artificial intelligence (AI) into their organisations by 2025, yet 49% struggle to assess and showcase the technology’s value. Are we…

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UK SMEs losing over £3bn a year to cyber incidents

3 minutes of reading / automation, risk management, Tech, threat intelligence / By

Small and medium-sized enterprises (SMEs) throughout the UK are losing £3.4bn every year as a result of inadequate and unfit-for-purpose cyber security measures, with more than 30% of businesses having no form of security protections in place whatsoever, and over a quarter being targeted multiple times every year, according to a report produced by Vodafone…

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Gartner on agentic AI: A Computer Weekly Downtime Upload podcast

3 minutes of reading / AI, automation, Tech / By

Gartner defines agentic artificial intelligence (AI) as goal driven software entities that have been granted rights by the organisation to act on its behalf to make decisions autonomously. “They can be combined with AI techniques which have memory, planning, sensing, tooling and some guardrails to complete the task and achieve a particular goal,”  says Anushree…

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