automation

ServiceNow Q2 2023: 23% year-on-year growth with GenAI to fore

2 minutes of reading / Accenture, AI, automation, digital transformation, Tech / By

ServiceNow has announced second-quarter 2023 revenue of $2.15bn, marking 23% growth over the same quarter last year. During the quarter, the supplier delivered new products said to embed generative AI across its Now platform, which is a cloud-delivered platform for automating digital workflows. These are: Generative AI Controller, Now Assist for Search, and Now Assist for Virtual…

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Dozens of Companies Adopt TSMC’s 3nm Process Technology

2 minutes of reading / automation, HP, Synopsys, Tech / By

Designing chips for modern, leading-edge manufacturing technologies is an expensive endeavor. Still, dozens of companies have already adopted TSMCs N3 and N3E (3 nm-class) fabrication processes, according to disclosures made by TSMC and Synopsys. “Synopsys IP for TSMC’s 3nm process has been adopted by dozens of leading companies to accelerate their development time, quickly achieve silicon…

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How generative AI fuels customer experience programmes

8 minutes of reading / AI, automation, chatbot, ChatGPT, compliance, Salesforce, Tech / By

Generative artificial intelligence (AI) has burst into the public consciousness this year, thanks to the launch of ChatGPT in November 2022. In its first six months, it garnered more than 100 million users, while images generated from AI art tool DALL.E were viewed more than 4.2 billion times. Companies are now beginning to figure out…

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CIO interview: Sean Green, University of East Anglia

9 minutes of reading / AI, automation, chatbot, compliance, digital transformation, internet of things, Microsoft, Oracle, project management, robotics, Tech / By

Sean Green’s career has gone a full circle from IT through marketing, back to IT at his local university, where he is now heading up IT. Before taking up what he describes as a “pretty rounded CIO role”, at the University of East Anglia (UEA), Green had been on a journey through different sectors and…

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Generative AI: Automating storage and backup management

4 minutes of reading / AI, automation, chatbot, ChatGPT, compliance, Google, machine learning, Tech / By

Generative AI – including services such as ChatGPT and Google Bard – looks like being the next wave of business automation. In IT, a growing number of suppliers now have some artificial intelligence (AI) or machine learning (ML) capabilities built into their management tools. Much of the day-to-day work of IT departments can benefit from…

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Security AI and automation may reduce cost of data breaches

3 minutes of reading / AI, automation, IBM, Tech / By

The average cost of a data breach to a UK organisation now stands at £3.4m, but this figure drops by approximately £1.6m at organisations that have “extensively” deployed artificial intelligence (AI) and automation as part of their cyber security stack. This is one of the key findings in the 18th edition of IBM’s annual Cost…

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Transforming the financial system’s plumbing

5 minutes of reading / API, automation, Tech, Technology / By

The way we pay has changed over the centuries, from shells, to coins, to banknotes, to cheques, to cards, to smartwatches and much in between. Technology has played a major role in this transformation and the pace of change has never been faster. It is important that the core payment systems – often thought of…

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Hello ChatGPT, RIP software developer?

7 minutes of reading / agile, AI, automation, ChatGPT, natural language processing, quantum computing, software engineering, Tech / By

This year has seen a remarkable explosion of interest in generative AI. Go back just six months, and most people had never heard of it. Now, it seems as though everyone – from tech professionals to students – is using it and experimenting, in particular, with the “poster child” ChatGPT. This has also generated increasing…

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Future Cyber Threats: The four ‘horsemen of the apocalypse’

6 minutes of reading / AI, Apple, automation, blockchain, ChatGPT, cybersecurity, digital transformation, Microsoft, quantum computing, social media, Tech, VPN / By

As a CISO and cyber specialist, I am often asked what I see as the big cyber threats of the future. Whilst I’m not a fan of crystal ball gazing for its own sake, nevertheless it can be helpful to think about what may be coming – and what we can do about it. So…

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IT firms ramp up prices to drive post-pandemic revenue

3 minutes of reading / AI, automation, blockchain, Salesforce, Tech / By

The latest IT spending forecast from analyst Gartner points to a 4.3% increase in worldwide IT spending in 2023 compared with 2022. Gartner’s figures project spending on IT to total $4.7tn this year, driven by the need for CIOs to invest in automation and technologies that improve efficiencies with fewer staff. Discussing the forecast, John-David…

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